Privacy Policy

This Privacy Policy explains how Chart Ping (“we”, “our”, “us”) collects, uses, and protects personal information when you use our mobile apps (iOS, Android, and web app) and our marketing website located at chartping.com(together, the “Services”).

Information We Collect

We only collect the minimum information needed to operate Chart Ping.

• Account information: name, email address, and identity provider metadata when you sign in via supported authentication providers.
• App data you provide: watchlists, alert definitions and preferences, notification tokens for push delivery, and optional settings such as theme.
• Usage and device information: basic diagnostic logs, app version, device type, and operating system for reliability and support. We do not collect precise location data and we do not use third‑party advertising SDKs.
• Website logs: standard web server logs (IP address, user agent, pages viewed, timestamps) used for security and performance. We do not sell or rent this information.

How We Use Information

• Provide, maintain, and improve alerts, watchlists, and notifications.
• Authenticate users and secure accounts.
• Troubleshoot issues, monitor reliability, and protect against abuse.
• Communicate service updates and respond to support requests.

Legal Bases (EEA/UK)

Where applicable, we process personal data based on: (a) performance of a contract (providing the Services), (b) legitimate interests (security, service improvement), and (c) consent where required (e.g., receiving push notifications). You can withdraw consent at any time in your device settings or by contacting support.

How We Share Information

We do not sell your personal information. We share data only with:

• Service providers that help us operate the Services (e.g., hosting, authentication, push notification delivery). These providers are contractually obligated to safeguard your data and use it only for our instructions.
• Legal, safety, and compliance where required by law or to protect the rights, safety, and property of Chart Ping, our users, or others.

Examples of processors we use include our backend infrastructure (Convex), push notification services (Apple/Google/Expo), and authentication providers. Market data sources we query do not receive your personal data.

Data Retention

We retain personal data only as long as necessary to provide the Services and for legitimate business or legal purposes. Alert and watchlist data can be removed by you at any time within the app.

Security

We employ industry‑standard safeguards to protect information. No method of transmission or storage is 100% secure, but we continually work to protect your data.

Your Rights and Choices

• Access, update, or delete your information by contacting support.
• Disable push notifications in system settings at any time.
• Request data export or deletion: [email protected].

Children’s Privacy

Chart Ping is not intended for children under 13 (or the age required by your jurisdiction). We do not knowingly collect personal data from children.

International Transfers

We may process and store information in countries outside of your own. Where required, we rely on appropriate safeguards for such transfers.

Cookies and Tracking

Our website uses essential cookies for basic functionality and security. We do not use third‑party advertising cookies.

Contact Us

Questions or requests? Email us at [email protected] or visit Support.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Services means you accept the updated policy.